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    FAQs

  1. What is YarnBiz?
    1. YarnBiz is a B2B e-commerce marketplace (online/digital platform) for buying & selling yarn.

  2. What are the benefits of YarnBiz for a seller of Yarn?
    1. Connects you to multiple buyers across the country.
    2. Upfront payment – No Credit period.
    3. Door-door pickup & delivery.
    4. Specific relationship manager assigned.

  3. What are the benefits of YarnBiz for a Buyer of Yarn / Fabric manufacturer?
    1. Connects you to multiple sellers across the country..
    2. Search, compare & buy with test report.
    3. Door-door pickup & delivery.
    4. Specific relationship manager assigned.
    5. Financing option is available which is under development.

  4. How to register on YarnBiz (for a seller) & (for a buyer)?
    1. Visit www.yarnbiz.com
    2. Click on new seller / buyer option.
    3. Fill the required details.
    4. Verify the OTP
    5. Complete the KYC

  5. How do I start selling on YarnBiz? / How will I list my products on YarnBiz? -Seller
    1. Registration on www.yarnbiz.com
    2. Complete KYC
    3. Login with user-Id & password
    4. Upload your product details & corresponding test reports with rate & inventory
    5. Wait for approval from YarnBiz.

  6. How do I start buying on YarnBiz? – Buyer
    1. Registration on www.yarnbiz.com
    2. Complete KYC
    3. Login with user-Id & password
    4. Search, compare & buy with test report.

  7. How will I search for the product/s I need? – Buyer
    1. There is search option & filter option to choose product as per the requirement of count, blend & parameters.

  8. What if I don’t find the product that I am looking for? – Buyer
    • Contact the concerned relationship manager to guide.

  9. For rate, finance & payment related queries, please reach out to info@yarnbiz.com
  10. What is the logistics solution offered by YarnBiz?
    1. We have tied-up with few logistics organizations in very competitive rate.
    2. Pick & drop facility with online tracking option will be provided.

  11. Do I have to pay for logistics separately?
    • Yes

  12. What are the logistics charges?
    • Logistics cost will be shared at the time of placing the order & it will defer case to case.

  13. How can I track my shipment? - Seller & Buyer
    • Will be provided online tracking system

  14. What will be the lead time?
    • All orders will be taken for available inventory & regular production inventory. Hence lead times are going to be short. (packing + dispatch + transit)
  15. For complaints and queries, please write to us at care@yarnbiz.com
  16. What if the products I ordered are damaged or short? – Buyer
    1. Weight Discrepancy - Low Weight. Buyer should raise complaint within 12 Hours of receipt of order.
    2. Product Damage – Damaged Bags or Boxes. Buyer should raise complaint within 12 Hours of receipt of order.
    3. Buyer can send photographs and videos of the shortfall along with bag details and other details. YarnBiz technical team will also visit the buyer site and take the decision accordingly.